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Interactive Voice Response (IVR) Phone System

The Child Support Program (CSP) Interactive Voice Response (IVR) phone system can be accessed through your touch tone telephone. The telephone information line provides a convenient way to access payment information, find information regarding CSP services, request CSP forms and locate the CSP office closest to you. For your convenience, the telephone information line is available 24 hours a day, seven days a week. You may access the telephone information line using the following numbers:

From the Salem area: (503) 373-7300
Toll-free in Oregon: (800) 850-0228
From outside Oregon: (503) 378-5567
TTY: (800) 735-2900

How do I use the CSP IVR?

The IVR will greet you with information about our website and the current date our office is receipting payments. Please listen carefully to the confidentiality statement then proceed with your selections.

Press (1) for English or (7) for Spanish

If you are a Custodial Parent seeking information:

After choosing the Custodial Parent prompt and entering in your social security number, you may:

  • Press (1) for case specific information
    • Press (1) for payment information
      • Press (1) for information about the last payment on your case
      • Press (2) for information on payments during the last 30 days
      • Press (3) for information on your case balance
      • Press (4) for information on missing or unreported payments
      • Press (5) for information regarding your direct deposit or ReliaCard
      • Press (6) to request a print out of your payments for the current year (or you may get this information on our website)
      • Press (#) to go back to the previous menu
    • Press (2) for common questions such as modifying an order, spousal support questions or case closure.
      • Press (1) for information on modifications to your child support order
      • Press (2) if you have questions regarding spousal support
      • Press (3) for information on continuing or closing your child support case
    • Press (0) if you are calling during regular business hours and wish to report an address change

If you are a Non-Custodial Parent seeking information:

After choosing the Non-Custodial Parent prompt and entering in your social security number, you may:

  • Press (1) for case specific information
    • Press (1) for payment information
      • Press (1) for information about the last payment on your case
      • Press (2) for information on payments during the last 30 days
      • Press (3) for information on your case balance
      • Press (4) for information on missing or unreported payments
      • Press (5) for information about payments made directly to the custodial parent
      • Press (6) to request a print out of your payments for the current year (or you may get this information on our website)
      • Press (#) to go back to the previous menu
    • Press (2) for common questions such as income withholding, modifying an order, spousal support questions or closing your case
      • Press (1) for information on income withholding
      • Press (2) for information on modifications to your child support order
      • Press (3) for information on health insurance
      • Press (4) for information on closing your child support case
      • Press (5) for information about spousal support
    • Press (0) if you are calling during regular business hours and wish to report an address change

If you are an Attorney or calling from an Attorney's office seeking information:

  • Press (2)
    • Press (1) if you are calling on a specific child support case
    • Press (2) if you have questions about the Oregon Child Support Guideline

If you are calling with questions about Child Support in general:

  • Press (3)
    • Press (1) for general information offered
      • Press (1) for information on enforcement and collections of child support and health insurance
      • Press (2) for information on establishing paternity, child support, or health insurance
      • Press (3) for information requesting a change or modification of your child support
      • Press (4) for information on parental kidnapping or custodial interference
      • Press (5) for information on custody, visitation or spousal support.
    • Press (2) to request various child support forms
    • Press (3) to learn about the formal complaint process
    • Press (4) to find out information on how to make a payment